How can we help?
The same answers you find in the apps.
For customers
How do I collect stamps and LuxPoints?
Show My QR at the counter. Staff scan it and add your stamps or LuxPoints. The same code works at every LuxLoyal business, so you never need one card per shop.
How do I join a business?
Just visit and show My QR: your card is created at the first scan. You can find businesses near you on Explore.
How do I use a reward?
When a reward is ready, it shows on Home and on that business’s card. Tell the staff at the counter and show My QR. They give it to you there.
Why does My QR change?
For your safety, the code refreshes every two minutes. Open My QR when you are at the counter, so staff scan a fresh one.
Where do I change my name or language?
In Settings: Profile for your name, Language and Appearance for the app.
For businesses
How do customers collect stamps?
Open Scan and read the customer’s My QR. Their card opens: tap the stamp button on the right card. When a card is full, its reward is ready to give at the counter.
How do LuxPoints work?
Customers earn 1 LuxPoint for every 1.00 they spend. After scanning, enter the amount of the bill. When they have enough points, take the reward off their bill from the same screen.
How do new customers join?
There is nothing to fill in. The first time you scan a customer’s My QR, their card for your business is created. Published businesses also appear on Explore, where customers find you.
How do I add my team?
Go to Settings, Team, and send an invite by email or add someone from their QR code. Staff can scan and give rewards. Only you can change the business, the rewards or the plan.
What does my plan include?
One plan at €24 a month, VAT included, for up to 3 businesses, after a 30-day free trial that you start yourself. You can manage or cancel it any time in Settings, Billing.
Why is Scan paused?
Scan pauses when the phone is offline, or when the free trial or the subscription has ended. Owners can subscribe in Settings, Billing. Staff should ask the owner.
Still need help?
Write to us from Help in either app, or sign in to your account on the web. We answer there and by email.
Write to us